Terms of Service

1. Agreement to Terms

By accessing or using CommuLand, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms applicable to specific features. If you do not agree to all of these Terms, you must not access or use the Service. Your continued use of the Service after any changes to these Terms constitutes acceptance of the revised Terms.

2. Description of Service

CommuLand provides an AI-powered Contact Relationship Management (CRM) platform including contact and company management, AI business card extraction, event tracking, deal pipeline, activity logging, Telegram bot integration, email integration, and team collaboration tools. The Service is provided on an "as is" and "as available" basis without warranties of any kind.

3. Account Registration and Security

To use CommuLand, you must create an account with accurate, complete, and current information. You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account, whether or not authorised by you
• Immediately notifying us of any unauthorised access or suspected breach of your account

We are not liable for any loss or damage arising from your failure to safeguard your account credentials or from any unauthorised access to your account that is not directly caused by our negligence.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, national, or international laws or regulations
• Upload or transmit content that infringes any intellectual property, privacy, or other rights of any party
• Attempt to gain unauthorised access to any part of the Service, its infrastructure, or other users' accounts
• Introduce malware, viruses, ransomware, spyware, or any other malicious or harmful code
• Use automated tools to scrape, harvest, or extract data from the Service without prior written permission
• Interfere with, disrupt, or overload the Service or any servers or networks connected to it
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Engage in any activity that could expose the Company to legal liability or reputational harm

We reserve the right to investigate suspected violations and take any action we deem appropriate, including immediate suspension or termination of your account without notice or liability.

5. Credits and Billing

Certain features require AI credits, consumed per operation as described on the pricing page. By subscribing or purchasing credits, you agree to the following:

• All fees are charged in advance and are non-refundable except as expressly stated herein
• Subscription fees are billed on a recurring basis until cancelled
• Unused included credits do not roll over between billing cycles
• One-time top-up credits do not expire unless your account is terminated for breach of these Terms
• We reserve the right to change pricing with reasonable notice; continued use constitutes acceptance of new pricing

Refunds

Credit purchases and subscription fees are non-refundable. If you believe you were charged in error, you must contact us at support@commuland.com within 14 days of the charge. We will review the claim at our sole discretion. No refunds will be issued after this window.

6. Data, Content, and Privacy

You retain ownership of all data and content you upload to the Service. By using the Service, you grant CommuLand a limited, non-exclusive, worldwide licence to process, store, and display your content solely for the purpose of providing the Service to you.

We do not sell your data to third parties. Your CRM data is tenant-scoped and isolated from other organisations. However, you acknowledge and agree that:

• We may process your data using third-party AI and cloud services as described in the Privacy Policy
• Data transmitted over the internet is inherently subject to interception risks beyond our control
• We are not responsible for data you voluntarily share with third parties through integrations or exports
• You are solely responsible for ensuring that data you upload complies with all applicable data protection laws, including but not limited to GDPR and PDPA

7. AI Processing and Accuracy Disclaimer

CommuLand uses third-party AI services, including but not limited to Mistral OCR and Azure OpenAI, to extract and analyse data from business cards and documents. You expressly acknowledge and agree that:

• AI-extracted data may contain errors, omissions, misreadings, or inaccuracies
• You are solely responsible for reviewing, verifying, and correcting all AI-generated content before relying on it
• We make no warranty or representation as to the accuracy, completeness, or reliability of any AI output
• Lead scores, profile summaries, and follow-up recommendations generated by AI are indicative only and do not constitute professional advice
• Changes to third-party AI models, APIs, or services may affect output quality without notice

The Company shall not be liable for any decisions made or actions taken in reliance on AI-generated content.

8. Third-Party Services and Integrations

The Service integrates with third-party platforms including Telegram, Resend, Brave Search, Mistral, and Azure. Your use of these integrations is also subject to the respective third-party terms of service. You acknowledge and agree that:

• We are not responsible for the availability, performance, accuracy, or reliability of any third-party service
• Interruptions, errors, or failures in third-party services may affect the Service without any liability to us
• We may discontinue or modify any third-party integration at any time without notice
• Third-party services may change their terms, pricing, or capabilities in ways that affect the Service

Any claims arising from your use of third-party services must be directed to the relevant third-party provider.

9. Service Availability and Uptime

We will use reasonable efforts to maintain Service availability, but we do not guarantee any specific level of uptime, availability, or performance. You acknowledge that:

• The Service may be temporarily unavailable due to scheduled or unscheduled maintenance
• Outages may occur due to infrastructure failures, hosting provider issues, or events beyond our control
• We reserve the right to modify, suspend, or discontinue the Service or any feature at any time with or without notice
• We are not liable for any loss or inconvenience resulting from Service unavailability

No service level agreement (SLA) is implied or guaranteed unless separately agreed in writing.

10. Force Majeure

The Company shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to:

• Cyberattacks, distributed denial-of-service (DDoS) attacks, ransomware attacks, or other malicious acts by third parties
• Hacking, data breaches, or unauthorised intrusions by external parties despite reasonable security measures
• Natural disasters, acts of God, floods, earthquakes, fire, or extreme weather events
• Pandemic, epidemic, or public health emergency
• War, terrorism, civil unrest, sanctions, or government action
• Internet or telecommunications failures, power outages, or infrastructure disruptions
• Failure or unavailability of third-party cloud providers, AI services, or critical vendors
• Regulatory changes, court orders, or legal requirements that prevent or restrict performance

In any such event, our obligations will be suspended for the duration of the event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable. We shall have no liability to you for any loss, damage, or delay caused by a force majeure event.

11. Security Incidents

Despite implementing commercially reasonable security measures, no system is completely secure. You acknowledge and agree that:

• We cannot guarantee that the Service will be free from unauthorised access, hacking, data theft, or other security incidents
• In the event of a security incident caused by a third-party attack or breach, our liability is limited to notifying affected users as required by applicable law
• We are not liable for any loss, damage, or harm resulting from security incidents that occur despite reasonable security measures being in place
• You are responsible for maintaining the security of your own devices, credentials, and network environment
• You must promptly report any known or suspected security vulnerabilities to security@commuland.com

12. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
• ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• ANY WARRANTY AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR AI OUTPUT
• ANY WARRANTY THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE MEETS YOUR SPECIFIC REQUIREMENTS

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the maximum extent permitted by law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMMULAND, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS
• ANY LOSS OR CORRUPTION OF DATA, INCLUDING CONTACT RECORDS, CRM DATA, OR UPLOADED CONTENT
• ANY COSTS OF SUBSTITUTE SERVICES OR PROCUREMENT OF ALTERNATIVE GOODS
• ANY DAMAGES ARISING FROM THIRD-PARTY CYBERATTACKS, SECURITY BREACHES, OR UNAUTHORISED ACCESS BEYOND OUR REASONABLE CONTROL
• ANY DAMAGES ARISING FROM YOUR RELIANCE ON AI-GENERATED CONTENT, LEAD SCORES, OR RECOMMENDATIONS
• ANY BUSINESS INTERRUPTION OR LOSS OF OPPORTUNITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $50.

THE LIMITATIONS IN THIS SECTION SHALL APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14. Indemnification

You agree to indemnify, defend, and hold harmless CommuLand and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, penalties, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your use of or inability to use the Service
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content you upload, submit, or transmit through the Service
• Any data protection or privacy breach caused by your actions or your failure to comply with applicable law
• Any claims brought by your customers, employees, or third parties in connection with your use of the Service

15. Intellectual Property

The Service, including its design, interface, codebase, branding, trademarks, and all content created by CommuLand, is owned by or licensed to CommuLand and protected by applicable intellectual property laws. You may not:

• Copy, modify, distribute, sell, or lease any part of the Service
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use our trademarks, logos, or brand elements without our prior written consent

Feedback you provide to us about the Service may be used by us without restriction or compensation to you.

16. Termination

We may suspend or terminate your account and access to the Service at any time, with or without notice, if:

• You breach any provision of these Terms
• We are required to do so by law or court order
• We determine, in our sole discretion, that continued access poses a risk to the Service, other users, or third parties
• Your account has been inactive for an extended period

Upon termination for breach, you will not be entitled to any refund of fees paid. Upon your voluntary account deletion, your data will be handled in accordance with our Privacy Policy. Sections 6, 10, 11, 12, 13, 14, and 17 of these Terms shall survive termination.

17. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CommuLand is incorporated, without regard to its conflict of law provisions.

Before initiating any formal legal proceeding, you agree to first contact us at support@commuland.com and attempt to resolve the dispute informally for a period of at least 30 days.

To the maximum extent permitted by law, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration. You waive any right to participate in class action lawsuits or class-wide arbitration against CommuLand.

18. Changes to Terms

We may update these Terms at any time. We will notify you of material changes by email or through a prominent notice on the Service at least 14 days before the changes take effect, where practicable. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service before the changes take effect.

19. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and CommuLand with respect to the Service and supersede all prior agreements, representations, and understandings.

20. Contact

For questions about these Terms, please contact us at:

• CommuLand
• Email: support@commuland.com
• Website: commuland.com